Privacy notice
We use the information you share to coordinate your travel request and communicate with you about confirmation and support. This notice explains what we collect and why.
What information we collect
When you submit an inquiry, you may provide the following types of information.
Details you enter
We collect the information you provide in the inquiry form, such as your name, email, phone number, preferred date, and message. We may also collect traveler count and optional notes you include (like pickup details or accessibility requirements).
- Contact details (name, email, phone)
- Request details (date, travelers count)
- Coordination notes (pickup address, timing)
Request context
To coordinate the offer you requested, we process context such as the offer reference and related parameters (for example, the request’s location context).
- Offer reference and relevant context
- Country/state-related coordination details
- Support-related correspondence content
How we use your information
We keep the purpose specific and traveler-focused.
Primary purposes
- To confirm and coordinate the service you requested.
- To communicate with you about timing, pickup instructions, and next steps.
- To respond to questions and provide support when you need changes.
- To maintain accurate records of the request for customer service.
Email updates
If you check the box to receive email updates, we use your email address to send notifications related to your request. You can stop receiving updates by contacting support.
Your choices
Control what you share and how we communicate.
Access and updates
You can request corrections to your submitted details. If your pickup address or timing changes, update us with the correct information so we can coordinate accordingly.
Contact preferences
Use the preferred contact method field in your inquiry to tell us how you’d like to hear back. We’ll aim to match your preference for faster, clearer communication.
Keeping data secure
We take reasonable steps to help protect your information.
We use safeguards designed to protect information from unauthorized access. No method of transmission or storage is 100% secure, but we work to reduce risk and handle data responsibly.
Contact about privacy
If you have questions, we’re here to help.
Send your privacy-related questions through the support path. Include as much context as you can so we can respond accurately.