Support that reads like a person Pickup questions • Request updates • Accessibility help

Talk to Kelanori support

Have a question about timing, pickup details, or special assistance? Send the essentials and we’ll guide you through the next step.

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Quick help for common situations

Answering the questions travelers ask most often—before they worry.

Pickup changes

If your pickup address or time window changes, share the updated details as soon as possible. Include the safest entrance or lobby instructions for hotels.

  • Hotel name and room/building details
  • Revised pickup time window
  • Luggage count (if relevant)

Accessibility requests

Accessibility support is best handled with clear notes. Tell us what you need—so we can respond with appropriate options.

  • Wheelchair or mobility device notes
  • Stroller requirements
  • Service animal details (if applicable)

FAQ

Short, practical answers to keep things moving.

Support questions

Yes. If you have an updated pickup time, address, or traveler count, send the new details and we’ll respond with the best available next step.
Share your updated arrival timing. When flight monitoring is part of the offer, the coordination can be adjusted to match your plan.
Yes—include the luggage count in your message. It helps us align vehicle readiness and pickup coordination.
You can specify your preferred contact method. Use the message field to add any extra context so we can respond clearly.

Need something specific?

Start with an inquiry, then tell us what to adjust.

Contact path

Use the request form on the home page. Add your question or change in the message field so support can respond with the right context.

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